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| Managed Services (Active and Passive) |
| Microqual provide both Active and Passive O&M for BSS on 24x7x365(366) basis. These include: |
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| Active Managed Services |
In view of MS being done by OEMs, Microqual has capability to
carry out field O&M for active components including:
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Alarm Surveillance at NOC |
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Generation of Trouble ticket |
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Assigning TT to Field Technicians |
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Attending fault at site |
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Reporting back the closure |
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Preventive Maintenance including routine checks |
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Support in ongoing rollouts |
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Taking over resources from customer |
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Adherence and signing off SLA and KPIs |
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Preparing Performance reports as per customer requirements |
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Spares parts management including storage and distribution |
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Alarm Surveillance at NOC |
|
Generation of Trouble ticket |
|
Assigning TT to Field Technicians |
|
Attending fault at site |
|
Reporting back the closure |
|
Preparing Performance reports as per customer requirements |
|
Preventive Maintenance including routine checks |
|
Spares parts management including storage and distribution |
|
Support in ongoing rollouts |
|
Taking over resources from customer |
|
Adherence and signing off SLA and KPIs |
|
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| Passive Managed Services |
| Microqual offers Passive O&M for site Infrastructure which includes following; |
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Routing Passive O&M including maintain network hygiene |
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Handling passive elements through Warranty and Annual Maintenance Contracts |
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Self Managed AMC for all Infra items |
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Spares Parts procurement, storage, distribution and inventory management |
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Site Security on dedicated and patrolling basis |
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Site Security on dedicated and patrolling basis |
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Energy Management |
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Diesel Filling |
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EB Bills handling |
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Landlord Management |
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Basic House keeping |
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Alarms Management from NOC |
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The MS organization is fully aligned to customer ways of working at National, regional, Circle and Cluster level.
Microqual provide Managed Services through a joint venture company called "Microqual A2Z Managed Services Limilted" and has over 4000 technical resources deployed across the country.
Introducing Microqual's Remote Monitoring Solution
The remote monitoring unit is capable of managing all the parameters remotely for the telecom cell site.
The various benefits attached to his unit are:
- To enable remote monitoring, control and data collection for all the distributed tower sites
- To be notified to manage passive infrastructure elements alarms and faults,
- To minimize dependency on manual field operations,
The Remote Monitoring Unit would help in maximizing inventory efficieny (fuel), improve reporting and analytics and increase vendor accountability. This device helps in operational savings, increased availability of site and longer life of equipment through prompt feedback on condition and maintenance.
As the number of telecom cell sites are increasing day by day in the Indian Telecom Market (forecast of 3,50,000 cekk sutes bt Narcg 2011) the operation and maintenance of these sites critical for the overall control of the Operational expenditure & availability.
This device is designed to operate in harsh conditions at the telecom sites. The device is
capable of sending this information on the GPRS/SMS network to the Operation Centre. The
operation Centre will store detailed information from the remote units and the status of
various alarms. The operation centre would also be able to remotely set/reset the various
parameters of the shelter so that the manual labour involved in the O&M is minimized.
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EPC
